Privacy notice

Last updated 15 November 2026

1. Introduction

Carpenter Crawley ("we", "us" or "our") respects your privacy. This notice explains what we do with the details you give us on carpentercrawley.co.uk, who we share them with, and the rights you have under UK data protection law.

2. Who is responsible for your details

Carpenter Crawley is run by 8Ball Media Ltd, a company registered in England and Wales (company number 09846603), registered office 20-22 Wenlock Road, London, N1 7GU. 8Ball Media Ltd is the controller of the personal data collected on this website and is responsible for it.

How to contact us about your details:

Email: [email protected]
Post: 8Ball Media Ltd, 20-22 Wenlock Road, London, N1 7GU
Online: the form on our contact page. Start your message with the word "Privacy".

3. The details we collect

What you type into the form: your name, phone number, town or area, what the problem is, the best time to call you back, and whether you said it is an emergency.
Where you sent it from: the page of this website you were on when you sent the form.
Button taps: when someone taps a phone number or starts filling in a form, we record that it happened and on which page. This does not include your name or number.
Technical details: like almost every website, our server keeps short logs, including IP addresses, so the site works and stays secure.

4. How we use your details and our lawful basis

We use the details you send for one main purpose: so that a local carpenter can contact you about the job you described. To do that, we share your enquiry with a local carpenter who covers the area you give us.

Our lawful basis is legitimate interests. You have asked to be contacted about a job, and sharing your details with a local carpenter is how we answer that request. You can object to this at any time using the details in section 2.

We also rely on legitimate interests to keep the website secure and to count which pages help people get in touch.

5. Who we share your details with

A local carpenter: we send your enquiry to a carpenter (a tradesperson) who covers your area, so they can call you back and talk about the job. They are an independent business. Once they have your details they are responsible for them under their own privacy notice.
Companies that help us run the website: the providers who host our servers and run our systems. They only handle your details on our instructions.

We never sell your details, and we do not use them for marketing.

6. Cookies and tracking

This website does not use cookies, does not store anything in your browser, and does not use any advertising or analytics companies.

7. How long we keep your details

We keep enquiry details for 12 months after you send them and then delete them. If you ask us to delete them sooner, we will.

8. Keeping your details safe

We have put sensible security measures in place to stop your details being lost, used or seen without permission. Only people and systems that need your details to deal with your enquiry can see them.

9. Your rights

Under UK data protection law you have the right to:

ask for a copy of the details we hold about you
ask us to correct them
ask us to delete them
object to us using them, or ask us to limit how we use them
ask for them to be moved to someone else

To ask us to delete your details, or to use any of these rights, email [email protected]. We will reply within one month. If we have already shared your enquiry with a carpenter, we will tell you who, so you can contact them as well.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection, at ico.org.uk.